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RMA Technician
Huntsville, AL
Job Description
Description
Acara Solutions is looking for an RMA Technician for our client located in Huntsville, AL.
- Coordinate with Program Manager and Production to initiate the RMA process
- Inspect RMA materials and identify required/suggested repairs/upgrades to meet quality standards
- Track RMA progress through Operations/Test/Final QC and provide a weekly summary of all RMA's to customer and at weekly production meeting
- Determine and assess trends in equipment failure and report finds to Quality Control and Engineering
- Coordinate with Purchasing and Operations to estimate cost and timing for repairs/upgrades
- Coordinate with Maintenance Manager to define repair/upgrade agreements
- Troubleshoot, diagnose, and conduct depot and field level repairs
- Travel locally to customer and end user sites to support training and technical support issues
- Identify training needs; Provide training courses and material for customer trainers and technicians on company products
- Participate in weekly scheduled meetings and travel to company headquarters on a bi-monthly or quarterly basis
- Identify and maintain customer spares and stock inventory of company products
- Provide input, advice, and assistance during customer integration activities with company-related equipment
- Assist in training Level 1 and 2 RMA Technicians
- Work with Maintenance Manager to schedule and plan work activities and priorities
- Coordinate with the Customer Support Representatives regarding field related concerns and troubleshooting tips
- Create daily RMA schedules for all technicians.
Job Requirements
Required Skills / Qualifications:
Satcome experience
Preferred Skills / Qualifications:
Military experience
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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