EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Your Opportunity:
EBSCO is seeking a Manager, Operations & Support Services to work with a team responsible for supporting operational processes between our worldwide regional offices and our publisher partners around the world. In addition to being accountable for the performance and results of a team, the individual should have a passion for streamlining operations and a proven track record of process improvement. In addition, we are seeking a leader who can drive success among a team and the organization at large and must be able to communicate and partner effectively with operational managers and staff and represent EBSCO's operational activities to external business partners.
The ideal candidate will be a process-oriented leader who can effectively identify and implement workflow improvements even while work is in progress. The individual will help the team improve current KPI metrics and work to refine and/or identify new performance indicators. Transparency of performance is important, so the candidate will need to develop appropriate channels of communication and communicate proactively both internally and externally. A self-motivated leader who enjoys a fast-paced environment who can quickly adapt business plans and priorities to address resource and operational challenges as needed.
What You'll Do (Primary Responsibilities):
Your Team:
About You:
What sets you apart:
Our Offer to You:
Target Annual Compensation Range: $74,790-$133,550
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO's benefits here:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.